COVID-19 Customer Communication

Here at Champion Chevrolet of Fowlerville, the health and safety of our customers and employees is our top priority. We are following guidance from the Centers For Disease Control and Prevention (CDC) and the World Health Organization (WHO), taking stringent measures to disinfect all of our vehicles, bathrooms, handles, and entire facilities on a regular basis. We have also implemented actions for our employees to take during the course of their day to ensure that every safety measure is taken to protect themselves and the public. Now, more than ever, we want to make sure our customers feel comfortable and welcomed in our showrooms.

Click Here To View Our COVID-19 Preparedness & Response Plan 

Below are a few procedures we’re implementing to ensure your safety and peace of mind is taken care of:

• Install sneeze guards or other physical barriers.
• Increase ventilation in work areas by opening windows and doors.
• Rearrange customer waiting areas to reduce seating capacity.
• Remove food and drink serving stations and complimentary items.
• Reduce entry and exit points to be used by customers and employees.
• Rearrange of employee break rooms to remove tables and chairs to reduce capacity.
• Email customer documents, repair orders where feasible instead of providing hard copies.
• Clean break/lunchroom and bathroom areas frequently. Employees performing cleaning will be issued proper personal protective equipment such as nitrile, latex, or vinyl gloves and gowns, as recommended by the CDC.
• Disinfect vehicles when a vehicle is brought in for service, when it is returned to a customer, when a vehicle is taken from inventory for a test drive, and when a used vehicle is taken into the dealership as a trade or from auction. Focus on “high touch areas” including seat belt components, handles, drive shaft, visors and the gas cap.
• Utilize steering wheel, seat, gear shift, and floor mat covers in vehicles.
• All employees involved in touching customers’ vehicles must use rubber gloves and change them frequently and must change or wash gloves before working on a different vehicle.
• If a vehicle may have been exposed to someone with COVID-19 do not touch it for 24 hours, then disinfect it. Routine cleaning and disinfecting all frequently touched surfaces in the workplace, such as workstations, keyboards, telephones, handrails, and doorknobs.
• Wipe down the exterior door handles before opening vehicles.

Moving forward, our team will continue to do everything in our power to make you and your family feel comfortable in our dealership. When you visit, you’ll be met with a warm smile, appropriate greeting, and a sanitary environment. 

If you are uncomfortable doing business in our store, we have prepared our staff to assist doing business from your home. Our team has implemented seamless processes to conduct the entire lease or purchase of a new or pre-owned vehicle right in the safety of your own home, including detailed video walk arounds and test drives brought to you so you can make your decision in confidence. Questions? Our team is here to help, call or Text “Here2Help” to 734-619-0950

We have a 24-hour dropbox for our Service and Body Shop customers that can be utilized any time of the day. Simply drop your keys and complete a quick form to get your vehicle serviced or repaired. Upon completion we will secure your vehicle outside without you needing to come inside the dealership.

This community, our employees and our customers are always our top priority and together we will work through this. Be safe, be smart, and stay calm.

Thank you,

The Team at Champion Chevrolet of Fowlerville

Fowlerville: Champion Chevrolet of Fowlerville